Missing a Shipment

These are commonly asked questions that are for subscriptions only. If you have a question that is for your subscription, please see if it’s been answered already!
My subscription order says it’s complete, and I have received any tracking information yet?

Your order may say it’s complete automatically if it meets these requirements:

  • Your order occurred between the 16th of one month, and the 14th of the next month
  • Your order total is $0.00
  • Or both of the above

Those who do not read the page “How Subscriptions Work” will miss the fact that they do not get charged when they order on a date that is NOT the 7th. All subscriptions are charged on the 7th [15th for original subscribers], no other date. Please note, your email receipt will say that your order total is “$0.00 then $XX.XX a month.” This is normal, and it still means you were not charged. If you do see an actual total other than what was stated, please contact us.

I was charged on the 7th [15th]. It’s been X days, but my order is still processing?

Again, those who do not read the page, do not know that subscriptions take time to ship. Since we’re a small operation, orders can take up to 14 days to fulfill. So the key is to be patient with us!


Question not answered? Fill out the form below. Mistakes sometime happens. We’re human. Let us know if you haven’t received a shipping confirmation yet.

Your Name (required)

Your Email (required)

PayPal Email

Pokecrate Account (required)

Order Number

Your Message

[recaptcha id:missing]